Cross-border attribute: Designed to bring holiday joy across borders, our Red Santa Cap for Christmas Cheer is perfect for global festivities. Zhejiang Haixia Trading Co., Ltd. ensures seamless international distribution, making it easier than ever for everyone around the world to enjoy this festive accessory. Celebrate the holidays no matter where you are with our universally adored Santa cap.

Welcome to our shop, in order to provide buyers with more service,
Please read the following before purchasing, thank you for your cooperation!

Our products are genuine and the pictures are real. Each product comes with detailed descriptions including material, size, weight, and more. Feel confident and secure in your purchase!

1. Product Description:
Our product descriptions include packaging and order instructions. Each buyer should follow these guidelines when placing an order. If you have special requirements, please consult with our customer service before adding remarks to your order.
We specialize in cost-effective festival supplies. However, due to the nature of seasonal products and mass production, slight flaws may occur but won't affect their use. If there are significant quality issues, we will resolve them promptly. Consider twice before purchasing if minor imperfections are unacceptable.

2. Color and Size Description:
The color of the product may vary due to background, lighting, and monitor settings, and is not considered a quality issue. The product's actual color may differ slightly. Sizes are measured manually, so some errors are normal. Given the uniqueness of festival products, choose carefully and consult customer service if you have any questions about size or product details.

3. About Delivery:
We will ship your order within 48 hours (two days) after payment. If an item is out of stock, we will notify you via phone, WhatsApp, or WeChat. Not all products are listed, so if you need something specific, please let us know. Customized products will adhere to the agreed timeline.

4. Express Logistics:
Small orders will be shipped via default express service. Large orders may use express, small logistics providers, or bulk cargo logistics. Please coordinate with customer service to ensure timely and convenient delivery.
Please note that we do not control express and logistics services. Their service attitude and arrival times should not be used as a basis for evaluating our service.

5. About Signing:
When receiving the goods, please sign for them personally. If someone else signs on your behalf (family, friends, doormen, etc.), it will be considered as signed by you. Make sure to inspect the goods on the spot before signing.
If the goods are damaged during transportation, please verify and file a claim with the delivery personnel or refuse to sign for the package.

6. About After-Sales Service:
If you encounter any product issues within seven days of receipt, contact us promptly for replacement or exchange. Requests made after this period will not be accepted.
Products without quality issues cannot be returned or exchanged. Personal reasons such as dislike, size issues, dissatisfaction, or unmet expectations are not valid grounds for returning purchased products.
For bulk orders, we provide replacement services for items with quality problems. However, products without sales or sold out are not covered by our return policy. Buyers should manage their inventory accordingly.

7. About Evaluation:
Your feedback is our motivation to improve. If you are satisfied with your purchase, please give us a positive review to encourage our efforts.
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