Cross-border attribute: Enjoy seamless international shopping with Zhejiang Haixia Trading Co., Ltd. Our 'Merry Christmas Knitted Santa Cap' is designed to meet global standards, ensuring consistent quality no matter where you are. Effortlessly spread holiday cheer across borders with this charming festive essential, crafted to suit diverse markets and preferences.

Welcome to our shop, in order to provide buyers with more service,
Please read the following before purchasing, thank you for your cooperation!

Our products feature actual photos and detailed descriptions (material, size, weight, etc.), ensuring you can shop with confidence!

1. Product Description:
Our product descriptions include packaging and order instructions. Please follow these requirements when placing your order. For special needs, confirm with customer service before adding any order remarks.
Our primary offerings are festival supplies, adhering to the principle of cost-effectiveness. However, each customer's expectations vary. Due to the seasonal nature of festival products and mass production, minor flaws might occur but won't affect usability. For serious quality issues, we will promptly resolve them. If you cannot accept slight imperfections, please reconsider before purchasing.

2. Color and Size Description:
Photo background, lighting, and monitor differences can cause variations in color, which are not quality issues. The product's actual appearance prevails. Hand-made items naturally have minor size discrepancies. Given the diverse and irregular nature of festival products, carefully review size and descriptions. For any uncertainties, consult customer service in advance.

3. About Delivery:
Post-payment, we ship within 48 hours. If out of stock, we will contact you via phone, WhatsApp, or WeChat. Not all products are listed, so include any specific needs in your order. Customized products will follow the agreed timeline.

4. Express Logistics:
Small orders default to express delivery. Larger orders utilize express or small logistics services; bulk cargo uses logistics channels as agreed with customer service, ensuring timely and convenient collection.
Note that express and logistics services are beyond our control. Please do not rate us based on their service or delivery times.

5. About Signing:
Please sign for deliveries in person. Signatures by family, friends, or doormen are considered valid. Always inspect items before signing.
If goods are damaged during transit, verify, claim, or refuse to sign with the delivery personnel.

6. About After-Sales:
Contact us within seven days of receipt for product issues. We offer replacements or exchanges but not after the seven-day period.
No returns or exchanges for non-quality issues. Reasons such as personal dislike, size, dissatisfaction, or not meeting imagined standards do not qualify for returns.
For bulk orders from online sellers or offline wholesalers, we provide replacements for quality issues but not for unsold or non-quality-related returns. Buyers should manage their product sales accordingly.

7. About Evaluation:
Your thoughtful feedback fuels our relentless drive to excel. If our product has brought you joy and satisfaction, we kindly ask for your encouraging praise.
Should any issues arise, please reach out to our dedicated online customer service promptly. We are committed to providing exceptional after-sales support. Your satisfaction is our ultimate goal!